Do you know that customer service is essential for maintaining your store progress? Do you know that it's good to set your customers first, alternatively of your own pocket? I will give you a complete guide on customer service tips that you must know in a Dropshipping business.
Customer service is essential for keeping your clients faithful to your dropshipping store. It will also help you with getting some refund orders. Always try to be as friendly and understanding as possible when you respond to clients with problems or orders.
Do you know that 85% of customers have quit shopping in online stores after encountering bad customer service? Numerous dropshipping store owners make the blunder of replying with a fast buck instead of worrying for their clients.
It will nearly surely be the death of your dropshipping store. Perhaps not now, but it will occur. Now, I think you understand that your dropshipping business is nothing without customer service!
Tips To Give Exceptional Customer Service In Dropshipping
Product Quality Should Be Good
First of all, make sure that the quality of the product is excellent. If possible, buy the product for yourself from the drop shipper so that you will notice it is actually as it appears in the picture or described on the selling website.
You will additionally undergo the sort of customer service that your clients will get. Make assured that the product and client service are satisfying. For example, GoTen provides good quality products.
Sufficient Stock Available
Always make assured that the wholesale drop shipper has enough stock to fulfil orders. Clients will be sad or annoyed if something they bought and spent does not come as anticipated. Few savvy online drop shippers have some quick-selling products on hand to fulfil orders themselves if their retailers fall out of stock.
Good Communication With Customer
Communication with your consumer is crucial and is a bit of excellent customer service. It would be best always to allow the consumer to know how their order is coming forward, whether it is available for shipment, and when they can assume to get it.
Once you see that they have got the order, send them an email and ask if they were happy with the product and service.
As you can notice, the drop shipper performs a vital role in the shipment of dropshipped products. After all, they take responsibility for processing orders, packaging and dispatching the items.
But don't neglect that the customer buys from you, so any faults of the drop shipper will be regarded as your faults. That is why it is vital to take hold of a trustworthy drop shipper who can give superior customer service.
Let's take the example of GoTen; they handle their customers very carefully. They respond quickly to the answers to customers' questions and treat their customers properly.
Respond Quickly(On-time)
Replying quickly or on time to your clients can create much difference. Your dropshipping store can be a victory or failure. Your clients don't desire to wait for hours for receiving the responses to their questions. They expect you to be quick when it comes to their problems.
Making delays in replying to them would point to the loss of potential clients. You must make it a vital component of your excellent customer service if you want your store to run strongly.
Handle Return Products
There may be several instances of products being returned if you are working on the dropshipping store.
There may be some problem with the size, colour, or the product may be broken and imperfect. Whatever the problem is, you will get the products back; your clients will return them.
Follow these simple steps to handle return products:
- The primary thing is that you should be familiar with the privacy and return policy of your supplier. Giving a return policy with the approach of your supplier would be more helpful.
- It is always great to fix up a usual system with all your suppliers about the returns. It should be assured that the suppliers you are working with will give a simple return policy.
- When your clients give returns, particularly in broken products, attend to their complaints and questions and ensure that their problems are solved.
- The supplier's location can be used for getting the return, and you require to refund or give a replaced product as quickly as feasible. Don't ignore; you should make your clients happy. That is most crucial.
Fast Delivery
Everyone wants fast delivery nowadays. So, customers order the product from your store. Deliver it as fast as possible. For example, GoTen quickly delivers the products to their customers from the nearest local warehouse for free.
Add FAQs
A FAQ page contains the most commonly asked questions that would make it simpler for your clients to know several methods they need to understand and the terms and policies of your business.
Live Chat Option
The live chat option is the best way to satisfy your customers. You can use Drift and Intercom tools for that. Drift is a tool that makes it almost simple for you to communicate with your customers when they live on your website and respond to their questions.
It gives your dropshipping store a marketing platform where you can target the right clients. The live chat benefit on drift gives you the comfort of reaching the appropriate user whether you are online or not.
Intercom assists you in making your business personal and being capable of interacting with your clients quickly. It is pretty informative as it supports you in contacting the customers efficiently and allows you to see all your clients.
Conclusion
All tips mentioned above are essential and beneficial for your Dropshipping store and provides excellent customer support. After implementing these powerful tips, you will start to gain positive reviews and get genuine and happy customers. As a result, fewer customers will return the product and ask for refunds. So, what are you waiting for?
Follow the tips mentioned above, implement them in your dropshipping store, make your customers happy, and don't forget to visit the GoTen store!
Thank me later!
