Live chat is one of the most important features of your online store. It can be a good and effective communication tool for your customers. Visitors of your website can engage with your business by asking any questions with a professional agent representing your company. Live chat can be used to provide the best customer support system in your business. Quick response and also interactive communication are the nature of the live chat system. It can be an ideal channel for increasing customer satisfaction from your online store.
Benefits of Live Chat Support for Your Online Business
Many online store owners are interested in adding live chat in their online stores. Live chat is an affordable way to build communication with your customers. This type of customer service is about 15 – 30% cheaper than the traditional phone call service. Live chat allows your team members or agents to assist several visitors at the same time. You can save a huge amount of money by reducing the needs of a lot of personnel for doing this live chat service.
2. Improve customer service and loyalty
This is another benefit that you will get from this live chat system. Many customers are happy when they deal with any online stores that come with a live chat feature. Customers usually feel confident when doing business with any companies with hassle-free, easy, and also instantaneous service for all customers. Live chat can also allow you to answer your customers' questions, solve any problems fast, and also help your customers with any of their questions. Live chat is an effective tool for boosting the customer service and customer loyalty rate in your store.
3. Fast way to solve your customers' problems
Your customers don't have to wait for a few days or even a few weeks when they ask anything about your products or services. You can help them solve any problems with your customers immediately. Your agents can push any links or documents via the chat window. Your customers can read the whole instructions from any of these links or documents instantly. By reading these documentations, your customers will be ready to solve any of their problems quickly. All of these features cannot be done with a regular phone support system.
4. Bring a competitive advantage to your company
You need to understand that your online store may need to compete with other stores on the Internet. Therefore, you need to have a good competitive advantage compared to the other stores that are available today. Providing a live chat system can be a good advantage that you can offer to your customers. Many Millenials prefer live chat compared to other communication methods, such as phone calls, email, social media channels, forums, etc. You can get attention from your customers when you can apply this live chat feature on your store.
Best Free Live Chat Apps for Online Stores
1. Pure Chat
It is one of the best free live chat apps on the market now. It is very popular among many store owners who want to improve customer service quality in their stores. Its free plan allows up to 3 users to use this live chat feature at the same time. You can also get unlimited chats per agent and also unlimited chat history retention. This chat history can help you make documentation when you communicate with your potential or existing customers.
2. Tawk.to
When you are planning to use a good free live chat for your store without spending a lot of your money, you can try the free plan from Tawk.to. This live chat application allows you to have unlimited users, unlimited chats per agent, and also unlimited chat history retention. Tawk.to also operates a unique business model. This company offers you the ability to hire some human operators that can help with live chat. This live chat operator only costs about $1 per hour.
3. Tidio
Tidio is one of the most popular live chat support on the market now. This system has a unique chatbot that can respond to about 100 unique visitors every month. You can try to use this chatbot system before you consider taking the paid version for additional chat capacity. Its free plan features 3 users, unlimited chats for every agent, and also unlimited chat history retention.
4. JivoChat
If we are talking about the best live chat app for your online store, you can consider using this JivoChat on your website. It is very easy for you to integrate this system with your store. Its free plan allows you to have 5 users, unlimited chats per agent, and also 60 days of chat history retention. You can save chat history with your customers easily when using this application.
Tip: Choose Dropshipping Suppliers with 24/7 Customer Support
If you dropship and you can’t answer your customers’ questions, you must resort to your dropshipping suppliers who are responsible for the product supply and order fulfillment. For this reason, make sure that the dropshipping suppliers you work with can respond to you whenever you reach out for help.
SaleYee.com provides 24/7 customer support with a dedicated team to ensure excellent customer service. You can find answers to FAQs in the help center, get answers to problems related to products and orders, and become our business partners.
Example: How to Set Up Tidio Chat on Shopify
It is easy for you to install this Tidio Chat on your Shopify store. First, you can log into your Shopify account.
Then, you can find the store that you would like to give a live chat feature.
Click on the Apps button and select the Visit Shopify App Store.
Then, you can search for the "Tidio" on the search bar.
Select the Tidio Live Chat from the result and click the "Add App" button to start downloading Tidio to your Shopify store.
Don't forget to press the Install App button to get all features and benefits from this live chat.
The installation process doesn't take too much of your time. It is very easy and convenient for you to install the Tidio chat system on your Shopify store.
Call to Action
Having a live chat feature can be very beneficial for your store. You will be able to increase your sales and conversion rate in your store when you have a live chat feature. This feature is preferable among many modern customers because they can ask any questions at any time they want. It is a good idea for you to choose the best live chat app for supporting your online store.
