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FAQ
Order Management
Abnormal Order
How to check the abnormal order?
How to check the abnormal order?
1. Orders over 24 hours without a logistics tracking number are defined as abnormal orders. Please go to "My SaleYee" - "Order management" - "Abnormal order". If you need customer service assistance, please send the order number starting with “E0DS” to the Skype or WhatsApp group to @ customer service representative for inquiry and processing.
2. Regarding the abnormal orders, the SaleYee Dropshipping Platform has set the SMS reminders. If not, you can contact customer service for processing.
3. P.O. box addresses cannot be delivered; the street address containing the P.O. Box will cause a failure of delivery. For such orders, the SaleYee Dropshipping Platform has no authority to make any change. It is recommended to contact the end customer to modify the street address, reorder and apply for cancellation of the original order.